Introduction
At Praket Consultancy, we are dedicated to providing secure, reliable, and efficient payment processing services. This Refund Policy explains the situations under which refunds may be granted, the procedure to request refunds, and the responsibilities of merchants and users. We encourage you to read this policy thoroughly to understand your rights and obligations when seeking a refund through our platform.
Scope of the Policy
This policy applies to all users of Praket Consultancy, including individual consumers, registered merchants, and business partners utilizing our payment solution services. It covers transactions processed via our platform, including credit/debit card payments, net banking, UPI, wallet transactions, and other integrated payment methods. Please note that this policy does not govern the refund practices of individual merchants who use our gateway to receive payments for their own products or services.
Eligibility for Refunds
Refunds may be provided in the following circumstances:
For merchant-related refunds, Praket Consultancy will process the refund only after the merchant confirms eligibility and initiates the request through our system.
Non-Refundable Transactions
The following transactions are generally non-refundable:
Platform Fees and Deductions
Fees charged by Praket Consultancy—including gateway fees, convenience fees, integration/setup charges, and value-added services—are non-refundable unless the transaction fails due to platform error. In merchant disputes, the refunded amount may be subject to deductions for any costs already incurred during processing.
Refund Process
To request a refund, users should:
Timeframe for Processing Refunds
Once a refund request is approved, it will be initiated within 5–7 business days. The time taken for the refund to reflect in your account may vary based on your bank, payment method, or card issuer. Notifications will be sent via email or SMS once the refund process is initiated. Please note that delays may occur depending on the bank, payment processor, or merchant’s timelines.
Transaction Reversals and Chargebacks
If a customer disputes a transaction through their bank or card issuer, a chargeback may be initiated. Praket Consultancy will coordinate with the merchant to resolve the issue and may request supporting documentation. Upon approval of a chargeback, the customer will receive the refunded amount, and the merchant may be liable for applicable fees or deductions.
Taxes and Additional Fees
Applicable taxes (such as GST) included in the original transaction will only be refunded if permitted by law. Administrative or processing fees, as well as third-party charges, may be deducted from the refunded amount, with all deductions clearly communicated in the refund confirmation.
Merchant Responsibility
For transactions involving merchants, the primary responsibility to approve or deny a refund rests with the merchant. Praket Consultancy serves as a facilitator and will process refunds only upon merchant request unless the refund arises due to technical errors or fraudulent activity. Merchants must maintain clear refund policies and cooperate with our team to ensure smooth resolution. Non-compliance may result in withheld settlements or temporary suspension of merchant services.
Policy Changes
We may update or revise this Refund Policy from time to time to accommodate changes in regulations, service improvements, or industry practices. Any modifications will be posted on this page with an updated “Last Updated” date. Continued use of the platform after such updates signifies your acceptance of the revised policy.
Contact Information
For questions, clarifications, or support regarding refunds, please contact us at (mention email).
